The moment your order is confirmed by our payment gateway, you have locked in your purchase. Iffor whatever reason there is a problem with the transaction, or we are unable to assign you a booking, you will be credited with another comparable time-slot, or you will be refunded your payment. In the case of an order of goods, you can calculate 3 business days via standard delivery, but you should allow up to 5 days for your goods to arrive.
Our standard delivery times are indicative only, and while we will always do everything we can to get your order to you as quickly as possible, we will contact you straight away in the rare case of a delay.
Please make sure your details are accurate to ensure a speedy delivery. If you have made a mistake on your order, please contact our reception on 03-9801-09-09 or email firstname.lastname@example.org, and we will address the issue at our earliest opportunity.
Occasionally, if, for instance, a particular product is in high demand, we will need to re-order from our suppliers. If your order is delayed for any reason a Jumpdeck online representative will contact you immediately to advise of the delay.
In rare cases an order may be delayed due to our Fraud Protection Process. In such event, we will endeavour to notify you immediately if your order is being investigated. In most cases the delay is minimal, as we can dispatch the goods as soon as the credit card holder's identity is verified. Our Fraud Protection Process protects our customers from fraudulent orders and transactions.
You can return your item for exchange, refund or placement into a Jumpdeck e-wallet within 30 days of original purchase. This only applies to goods purchases, and precludes any bookings for trampoline sessions or party bookings made. If you cancel your trampoline booking 14 days prior to the date of the event, you will obtain an 80% refund of your price of purchase (notification for such cancellation needs to be made in writing, but it is acceptable if it occurs via an email address of you that is registered in our database). Should you fail to make such notification within the aforementioned time-frame, no refund can be made. This applies to full-price and on-sale merchandise, purchased online at www.jumpdeck.com.au or at reception point of any of our Jumpdeck outlets.
If goods are faulty, wrongly described or materially different from a sample shown, you have the wrong size or it's just not what you had imagined, contact the online team and they will attempt to find a solution!
Item Condition: We require that goods are returned in an unworn, original condition and all original tags are attached and/or are in their original packaging. If there is any damage to the goods, no refund can be made.
Proof of purchase: Any item presented for return or exchange needs to be accompanied with appropriate proof of purchase. If you bought your item online, the proof of purchase will normally be in the form of an email from Jumpdeck. If you purchased in-store, you would have been issued a receipt at the point of sale. Non-merchandised items, such as gift cards and event tickets or on-sale discounted offers, are not eligible for return, exchange or transfer.
Faulty or incorrectly described items: Faulty or incorrectly described goods will be repaired, replaced or refunded according to the statutory rights of the customer, and in line with the warranty policy.
Refund Transactions: Refunds will only be issued in the same form as the original payment. For in-store EFT transactions, the same cards must be present at POS. We reserve the right to deduct any of the charges incurred by us in our dealings with the EFT provider.
Store-Specific Conditions: Currently in-store purchases cannot be returned to the online store, however the online customer service team will be more than happy to assist you with your purchase wherever possible!
Online Specific Conditions: If you paid online with your credit or debit card, you can simply return the product to any Jumpdeck venue or post it back to us. If you used PayPal for your purchase, we can only process refunds and exchanges by mail. If you decide that you would like to post it back to our online store, you will have to carry the postage charges. Of course, if an item happens to be faulty or we have sent you the wrong item, Jumpdeck will cover the cost of posting the item back. If the order was placed incorrectly by you, you will be charged the return courier fee. Alternatively, if you wish to avoid a courier fee, please visit your nearest Jumpdeck for a refund. If we do not hear from you in a reasonable time-frame, we will assume consent for us to dispatch such item via courier service of our choosing. No further discussions will be entered into.
If you feel that your return falls outside of our policy, then you will need to contact the Jumpdeck Customer Service team on (03) 9801-09-09 to confirm if your return can be accepted.